I had great fun last month as I stepped into my client’s shoes. One of my clients decided to take an impromptu holiday. She felt burnt out and need some serious TLC, and she turned to me and asked me for my help. Of course I can hold the forte for her whilst she was away. It was an eye-opener because it really allowed me to experience what my client does on a daily basis.
Talk about “hit the ground running,” I had to keep up-to-date with her calls, her team members, dealing with all product issues, updating communication and forging forward with company growth. It gave me a stark, but realistic insight into her world. If it was possible I wish I could do this for all of my clients. I have been working with this client for over 5 years, and even though I know her and her business in-depth, there is nothing that could rival this experience for truly getting me to understand who she is, and what she does.
The funniest thing is that even though there were some people who would only feel comfortable in dealing with my client, and therefore arranged to connect with her upon her return, there were so many others who just saw me as her replacement and wanted to work with me as they do with her. This really allowed me to get to grips with the nuances of her business.
And then there was the added and unexpected bonus to this experience. Upon my client’s return we were able to sit down and map out a growth plan for the next 6 months, based on her renewed energy, and creative downtime whilst away, AND my new insight on her business. What a win, win!!
From my client’s perspective this was soooo successful that she has already planned her next break in October, and I will be taking the reigns again.
Pretty cool, huh!!
Now I know some of you want to try this, or have done this for your client’s before. Share some comment love, and let me know what you think of “stepping into your client’s shoes.”







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