One of the most interesting things I find in both my career worlds (virtual assistance, and teaching) is nuance and subtlety. I think of myself as a fairly aware person most days, but still catch myself saying "what just went by?" sometimes. Was I listening carefully? And don't I tell my students ad nauseum (okay, maybe not that much) to 'pay attention'?
People can say an awful lot in a very few words. And people can hide (secrete?) a deeper meaning in a well crafted sentence or two.
Recently, I had a conversation with a good friend. Everything was going well until, on my asking her for clarification, she revealed the 'world'--forward and backward through time, and many nooks and crannies never before fully explained--in two or three sentences. She hadn't intended to do that (in my opinion); it was simply a very honest exchange. I haven't stopped thinking about that conversation...
One of my VA clients is a woman of few words, sometimes, and often says a lot in a few words. On occasion, I struggle to ensure that I caught everything that was said: even in the unsaid. Ultimately, I'll ask for clarification if I need to.
I've gotten into the habit of thinking that when someone seemingly casually mentions something, well, it was only the mention that was causal. They want that thing! This is either me being proactive, or me being psychic (don't get reimbursed for that, but it helps), or a bit of both. And using the time honoured technique of echoing back, I can usually find out if I was right. In any and all cases, if I read something that might be there, I began to prepare for that eventuality.
Most intelligent, thinking people listen between the lines. It shows that they are listening. It shows that they care. It shows that they're fact gathering, ready to ask questions, and/or ready to act.
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